Data protection
Security policy
Payments for our products are made with any type of debit and credit card through VIVA Payments without the need to create additional accounts and with direct payments, in a 100% secure and easy-to-use environment.
Viva Payments is a Payment Institution licensed by the Bank of Greece. The same basic principles of confidentiality and privacy that govern banking apply equally to Viva Payments. Viva Services has received PCI Data Security Standard (PCI DSS) certification, and applies the prescribed security policy which is evaluated with continuous checks by a certified auditor. That ensure the confidentiality of the data transfer. Access to Viva Payments systems is controlled by state-of-the-art firewalls and malicious attack detection systems (Intrusion Detection and Denial of Service Protection Systems).
Return and refund policy
We have a 20-day return policy, which means you have 20 days after receiving your item to
request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at mnousunderwear@gmail.com. Please note that returns will need to be sent to the following address: Neas Efessou 27, 16121, Kesariani. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at mnousundewear@gmail.com.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If something requested for return and it's washed or/and worn then we cannot accept the return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.